Iron balusters & hardwares ordered online are refundable within fourteen (14) days from the time of shipment (shipping option), or from the date of your order is fulfilled (store pick-up option).
*Returns will incur a 25% restocking fee. No credit will be given for freight or handling fees incurred for returns. Customers are responsible for return shipping charges.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
ALL wood products & custom orders are non-refundable, these non-refundable items specifically show on invoice.
It is the responsibility of the customer to uncrate and inspect all iron balusters prior to installation for damages within five (5) business days of the delivery date. Damage claims must be filed with the Home Stairway's Customer Support within five (5) business days of the delivery date.
All solutions and replacements are at the discretion of Home Stairway Ltd. to offer.
In the event of a damage claim, Home Stairway Ltd. requires photos or videos of the issue, and may have customers to return damaged products to our facilities.
Home Stairway Ltd. does not offer any warranty on iron balusters.
To file a damage claim, email Customer Support at