Shipping & Delivery FAQ

When will my order ships

Orders usually ship within 24 - 72 hours if all items in the order are available, please check the ‘estimated delivery time’ as posted on the product information page for individual items. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.

How are online orders delivered?

Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time. 

Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier.

Shipments that are over 100 lbs will be delivered to the curb, or more typically the front door of the house or the ground floor lobby of an apartment or condominium building. Shipments will be delivered as an NSR (No Signature Required).

Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest Pick-Up Centre from the shipment destination.

Shipments to the Territories (Yukon, NWT, Nunavut) may be possible, but will require contacting Customer Support at 1-647-812-1388 or email us info@homestairway.com to obtain a shipping quote.

Are all shipment delivered with no Signature required?

Yes, all shipments are delivered as NSR if the carrier deems it safe to leave the shipment. In situations where the carrier is unable to do so, they will leave a delivery notice. If you receive a notice, you may pick up your item or arrange another delivery date when you will be available to receive it.

What are the shipping rate?

Shipping rates are determined by weight, size and destination. Starting at $50 for a up to 15 kg weight load. If you have any question please contact Customer Support at 1-647-812-1388 or email us info@homestairway.com to obtain a shipping quote.

How do I track my package?

Once your package has been shipped, a tracking number and the shipping carrier’s website will be provided in your Shipping Confirmation email. Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update its tracking information.

 

What happen if the product I ordered is on back order?

When an in-stock item becomes unavailable after you have placed an order, you will receive a Back-order Notification email. Your item will ship as soon as it becomes available and you will. If you choose to cancel your back-ordered product please contact Customer Support.

Can I change or cancel my order?

Yes. Customers can call Customer Support at 1-647-812-1388 prior to the scheduled delivery date to change or cancel their order. If it is too late to cancel your order, you may return any unwanted items in accordance with our return policy.

Are there any delivery restrictions?

Home Stairway Ltd delivers within Canada only. Deliveries can only be made to locations with a street address or rural route number with a postal code. We cannot deliver to PO boxes. A person over the age of 18 will need to be present to accept the delivery

 

What items can I have delivered?

Currently delivery is only eligible for all iron pickets ,wooden spindles and railing hardware. If you have any question please contact Customer Support: info@homestairway.com.

Hours

Monday- Friday    9 - 6 pm

Saturday               9 - 4 pm

Sunday                   Closed

Contact

647-812-1388

Address

Unit #14,
250 Bayly Street West,

Ajax, ON, Canada

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